Our Promise
100% Money-Back Guarantee
If a product arrives faulty, wrong, or not as described, we make it right — full refund, no hassle.
Eligible for a refund
- Item arrived damaged, defective, or dead-on-arrival
- Wrong product or variant was delivered
- Item is significantly not as described on the product page
- Request made within 7 days of delivery
- Item is unused, in original packaging with all accessories
Not covered
- Simple change of mind after 7 days of delivery
- Physical damage caused after delivery
- Missing original packaging, tags, or accessories
- Free promotional items included with an order
How a claim works
Three steps from request to refund.
1. Request Within 7 Days
Submit a return request from My Orders or the Returns page with your order details and reason.
2. We Review
Our team reviews the claim, usually within 1-2 business days, and confirms next steps by email.
3. Refund Processed
Approved refunds are issued to your original payment method within 5-7 business days.
Need to start a claim?
Head to the Returns page and we'll guide you through it.